Why haven't I received my payment?

If you haven’t received your commission payment, it may be due to one of the following reasons:

The commission payout threshold has not been reached.

Please note that we only pay a commission once the activities concerned have taken place and if you have reached the threshold of 50USD. Read more about when commissions are paid.

No payment details have been defined.

We cannot pay out any commission until payment details have been defined.

To add or edit your payment information:

  1. Visit our Affiliate Partner Administration and click on “log in” in the upper right corner.
  2. Hover your mouse on your profile icon in the top right corner > go to Settings in the top right corner.
  3. Go to "Payment Information" on the left-hand side menu.> "Edit"

If you have met the above criteria and believe there is still an error, please contact us and we will double-check your information.

If you have any further questions, please feel free to contact our support team via our contact page.